Operations Manager (FM)

Operations Manager (FM)

Havering, Greater London

Salary £60,000 – £80,000Per annum

Location: Office-based (with site travel)
Sector: Facilities Management
Discipline: M&E – Mechanically Biased

Role Overview

We are seeking an experienced Operations Manager to act as the key conduit between client sites and the head office. The role is primarily office-based but requires regular coordination with engineers, subcontractors, and clients across multiple locations. The position is mechanically biased within M&E and focuses heavily on reactive maintenance, remedial works, and emergency response.

Key Responsibilities

• Act as the primary liaison between operational sites and the office
• Manage reactive maintenance and remedial works across the contract portfolio
• Coordinate and manage subcontractors for specialist and remedial services
• Oversee emergency call-outs, including out-of-hours response
• Arrange and manage compliance-related works such as:
  • Gas testing
  • Electrical testing
• Ensure works are delivered safely, on time, and in line with contractual SLAs
• Support planning, scheduling, and prioritisation of reactive jobs
• Maintain clear communication with clients, engineers, and subcontractors
• Monitor performance, quality of works, and compliance documentation

Geographic Coverage

• Majority of work based in South England and London
• Flexibility required to travel to other regions when necessary

Skills & Experience

• Strong background in Facilities Management
• Mechanically biased M&E experience essential
• Proven experience managing reactive and remedial maintenance
• Experience coordinating subcontracted works
• Knowledge of gas and electrical compliance testing
• Excellent communication and organisational skills
• Ability to manage multiple priorities in a fast-paced environment

Desirable

• Experience handling emergency call-out procedures
• Knowledge of FM compliance and statutory requirements
• Strong problem-solving and decision-making skills