Technical Services Operative

We are currently recruiting a Technical Services Operative for a permanent, full-time role, starting in 2026.

Position Type: Permanent
Salary: Competitive salary up to £30k plus benefits
Location: Southampton

Primary Purpose of the Position

To work as part of the Technical Services team to ensure the smooth day-to-day activity of loading and unloading customer units (trucks and container units). This includes ensuring customer machines are moved, checked, and processed ready for dispatch; undertaking all required administrative duties associated with machine dispatch; and assisting with other duties relating to activities undertaken in the facility.

Duties Include:

• Prioritise safety at all times
• Ensure safe handling, storage, and discharge of all products in line with stock locations, rotation, and company & customer policies
• Carry out all roles within your skills level in support of depot operations, including driving, operating construction machines (MHE), unit checks, collecting/receiving, scanning, and other ancillary duties
• Perform loading and unloading inspection reports
• Carry out periodic inventory checks on stock levels as required
• Complete all associated administration and checklists for allocated tasks
• Notify the Supervisor promptly if daily/weekly planning or targets cannot be met
• Strive for consistently high levels of productivity and customer service
• Interface with customers and third parties courteously and professionally
• Communicate regularly with relevant stakeholders about progress
• Ensure role-related equipment is in good condition and report any defects
• Maintain high standards of dress code, site housekeeping, and professionalism
• Accurately sort different types of waste in the appropriate bins
• Assist in other areas of the department and wider business as reasonably required and within skill level
• Act as an ambassador for the business by mentoring and setting a good example to others

Accountabilities:

Role Specific:

• Understand and follow applicable work and safety procedures
• Maintain knowledge of products
• Ensure stock levels are correct in the depot
• Deliver goods to production on time and within KPI timeframes
• Process shipments and deliveries in line with customer and contract requirements
• Sort and dispose of waste correctly and in line with regulations
• Keep the workplace organised according to the applicable 5S structure
• Ensure accurate scanning within the terminal operating system

General:

• Prioritise safety at all times
• Maintain up-to-date and valid certifications required for the role
• Stay current with customer requirements including checks, administration, and cargo damage procedures
• Undertake any reasonable training required by the Company, including reassessment of existing licenses
• Ensure compliance with all policies, procedures, and standard operating practices, recommending actions for continuous improvement
• Maintain a diplomatic and courteous approach with customers and stakeholders

Competences:

• Positive attitude to work
• Team player
• Flexible and able to meet changing priorities and business needs
• Excellent communication skills
• Strong attention to detail, even under pressure
• Calm under pressure
• Punctual, reliable, and responsible
• Service-oriented and quality-driven
• Ability to understand, accept, and enjoy cultural differences
• Basic English language skills (English is the company’s global business language)

Knowledge and Skills:

• MHE licenses including Forklift, Reach Truck, or willingness to obtain them
• Previous experience in a similar role in an EPC, depot, or warehouse environment
• Full, clean UK driving licence